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Chapter 16. Feedback > Receive feedback

Receive feedback

How you listen varies from situation to situation. You need to listen attentively whenever you’re receiving feedback from a co-worker, supervisor, or teammate. When receiving feedback, follow these five steps:

  1. Listen actively.

  2. Ask questions for clarity.

  3. Express gratitude to the sender.

  4. Check with others.

  5. Determine action.


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