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Exercises

1: In the following scenario, Jennifer, the project manager, and John, a project team member, are seated in the conference room.

John: I think we’re at an impasse. I don’t think we’ll ever agree.

Jennifer: John, we all want to achieve the team’s goals, and I’m sure we can work together to reach a mutual agreement. John, I know you have children. If they were unable to reach an agreement, how would you handle it?

John: I’d ask them to step back from the situation for a little while to cool down, and then try renegotiating. Hey, that’s a good idea. We probably just need a break. We’ve been hard at this for hours. Then, I’m sure, we’ll be able to reach a compromise.

Identify the verbal communication skill used by Jennifer.

  1. Positive language

  2. Powerful language

  3. Empathic language

What are the advantages of developing verbal communication skills?

2: Identify the language characteristics that are listed in the TRUST acronym.
  1. Respectful

  2. Unambiguous

  3. Team-appropriate

  4. Responsible

  5. Self-important

  6. Truthful

  7. Trust building

  8. Self-appropriate

3: What nonverbal messages do the following pictures indicate?




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