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Part VI: Decision-making in a project te... > Unit summary: Decision-making in a p...

Chapter 20. Unit summary: Decision-making in a project team

Topic A In this unit, you learned that there are various methods of decision-making. These methods are authority decision, ranking, voting, and consensus.
Topic B You learned that conflict can be healthy when it encourages team members to think through their ideas before deciding on a solution, but unhealthy when it focuses on personalities instead of issues. Then you learned the five steps to follow when resolving conflict. First, determine the reason for the conflict. Then understand the opposing positions. Next, develop objectives that address the conflict and then brainstorm alternatives and compromises. Finally, collectively choose an alternative. Then, you learned how to deal with difficult team members. You also learned that the consensus decision-making process should be used to resolve project teams’ issues. There are six steps to achieve consensus. These steps include making specific proposals, listening and responding to concerns, creating alternatives, checking team members’ concerns again, and then choosing the best option. You also learned that, in an ideal situation, a project team will achieve total agreement when making a decision.



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