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Part V: Communicating in a project team > Unit summary: Communicating in a proj...

Chapter 17. Unit summary: Communicating in a project team

Topic A In this unit, you learned that listening skills are critical to the success of a project team. You learned that controlling the environment, focusing on the message, using positive nonverbal and verbal signals, summarizing, and avoiding distracting behaviors are all part of active listening. You also learned about comprehensive and supportive listening.
Topic B You learned that there are several guidelines for improving your verbal communication. You learned that knowing what your objectives are, to whom you are delivering the message, and how you plan to deliver the message are critical to your success, as is watching for understanding as you deliver the message. You also learned that it is important to be assertive when communicating. Then you learned about guidelines to help you improve you communications including using positive language, providing appropriate levels of detail, asking questions, and offering feedback. You also learned about empowerment and the types of powers that might be demonstrated in a project team.
Topic C Finally, you learned that receiving and giving feedback is critical to the communications of a project team. You learned that you should listen actively, clarify with questions, thank the sender, check with others, and determine a course of action to address the issue when receiving feedback. You also learned that there is a four-step process for giving feedback. This process includes giving timely feedback, describing the behavior, giving examples of the behavior, and explaining how you feel about the behavior.



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