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Exercises

1: In the following scene, Matt (employee), Brian (employee), Jennifer (employee), and Amy (employee) are in conference room. Matt and Brian are in the middle of a heated discussion.

Matt: (Very upset and emotional) Brian, if you had gotten that report to me earlier, I’d probably have the figures ready by now!

Brian: (In an accusatory tone) Well, you should have told me that you needed it sooner!

Jennifer: (Intervening) Look, is there any way you can discuss this after the meeting? We really need to get back to work.

Brian: (Still clearly frustrated, but compliant) Sure. (Sighing) What were we talking about?

What would have happened if Brian had not paid heed to what Jennifer had said?

What are some of the ways to resolve any conflict in a team?

2: The entire team should be involved in resolving a conflict. True or False?
3: Empathy is an effective tool to use when dealing with conflict in a team. True or False?
4: When resolving conflict, it is important to get everything you want to say in before your team members have a chance to respond. True or False?




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