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Chapter 24. Unit summary: Resolving and ... > Independent practice activity

Independent practice activity

1: Which of the following is the first of the eight steps for resolving team conflicts?
  1. Focusing on team goals

  2. Acknowledging the conflict

  3. Considering all views

  4. Discussing alternatives

2: Teams should use the following principles to handle conflicts: Respect, present/future orientation, and empathic listening. True or False?
3: Which of the following is a healthy guideline for handling conflict?
  1. Ignoring opposition

  2. Being indifferent

  3. Remaining calm

4: The collaborator style examines all possible options for resolving a conflict. True or False?
5: Avoiding conflict usually leads to a win-win situation because resolution is reached quickly. True or False?
6: Which of the following styles should always be avoided when resolving conflicts?
  1. Controller

  2. Negotiator

  3. Martyr syndrome

  4. Adaptor




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