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Exercises

1: In the following scene, Matt (employee) and Brian (employee) are in front of the water cooler, drinking and chatting when Jennifer (employee) walks up and joins the conversation.

Jennifer: (Positive and upbeat) Hey guys, what’s up?

Matt: (Straightforward) Not much. We were just discussing the idea Brian came up with yesterday at the meeting.

Jennifer: (Smiling and enthusiastic) Actually, Brian, I meant to tell you after the meeting that I think your idea is great. If we can come up with a way to pull it off, I think it would really fix some of the problems we’ve been having around here.

Brian: (Pleased) Thanks, Jennifer. I really appreciate your vote of confidence.

If you had been Brian, how would you have felt after talking with Jennifer? Why?

Discuss the importance of positive reinforcement.

2: Positive reinforcement is more effective if you delay providing it to your teammates. True or False?




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