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Exercises

1: In following scene, Mr. Miller (manager), Kara (employee), and Brad (employee) are sitting in Mr. Miller’s office. Mr. Miller is sitting behind his desk and is facing Kara and Brad.

Kara: (Confused) So, are you saying we’re going to change the department’s entire direction over the next year?

Mr. Miller: (Explaining) Well, yes and no. I know this is a little confusing, but all we’re going to be doing is changing to a more team-based sales approach.

Brad: (Concerned) But, how are we going to work that in with the product line that Kara and I have been working on? The two of us have spent the last three months putting together this line and I don’t want that to be jeopardized because of a new sales policy.

Mr. Miller: (Sympathetically) I’m sorry, Brad. I must not have made myself clear. The new team approach will affect the department’s structure, but it won’t change anyone’s ongoing projects.

What triggered Brad to react the way he did? Discuss the different ways to react to a question.

2: Which of the following are ways in which questioning can be used in team communication?
  1. To get the upper hand

  2. To clarify information

  3. To evaluate the team’s process

  4. To silence dissent

  5. To follow up on decisions

3: Which of the following can help you receive feedback from your teammates?
  1. Asking questions

  2. Thinking about other things

  3. Avoiding eye contact

  4. Paraphrasing

  5. Taking time to sort out the information




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