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Chapter 21. Resolving conflict > Multiple-choice questions

Multiple-choice questions

1: Which of the following would be most helpful in resolving a conflict between yourself and a teammate?
  1. Clarify the conflict source

  2. Look for agreement

  3. Focus on team goals

  4. Focus on the issues

2: Which of the following will help ensure that a resolved conflict does not arise again in the future.
  1. Focus on issues

  2. Reach a mutual agreement not to argue

  3. Create a plan for future

  4. Remove the person who argues




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