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Part VI: Resolving and handling conflict > Unit summary: Resolving and handling...

Chapter 24. Unit summary: Resolving and handling conflict

Topic A In this unit, you learned about the steps to resolve conflict within the team and also between the team and you. You learned that in either case, creating a plan for dealing with similar conflicts can be beneficial in the future.
Topic B Next, you learned that keeping in mind principles such as respect, present/future orientation, and empathic listening can help in dealing with all conflicts positively. You also learned several methods for handling criticism of your ideas constructively.
Topic C Finally, you learned to identify various conflict resolution styles, and that collaboration is usually best when time and circumstances permit. You learned that some styles are appropriate when issues are trivial or time is short, but that other styles should always be avoided.



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