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Exercises

1: In the following scene, Drew Canfield (director finance) is sitting across from Charles Bryant (account executive) and Julie Edwards (manager) in a conference room. The meeting has been going on for a while.

Drew: (Matter-of-factly) (Julie should be nodding her head, leaning toward Drew) So, that’s my idea for a solution to the department’s productivity problem. Do you have any questions or concerns?

Julie: (Cautious) Actually, I’m a little concerned that one or two people will be overloaded with this solution. How can we be sure that the workload is distributed evenly?

Drew: (Nodding in agreement and turning to make eye contact with Charles) That’s a good point. Charles, do you have any ideas on this subject?

Charles: (unenthusiastic, finally making eye contact) Oh, I’m not really sure.

Identify the positive and negative nonverbal cues made by Drew, Julie, and Charles. Discuss the importance of positive nonverbal communication.

2: Making eye contact during a conversation accomplishes which of the following?
  1. Encourages others to listen to you

  2. Displays that you are focused on what is said

  3. Displays that you are trying to understand

  4. All of the above

  5. B and C




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