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Exercises

1: Which of the following are principles team members should follow whenever handling conflict?
  1. Respect

  2. Haughtiness

  3. Focus on history

  4. Empathic listening

2: Certified Carriers is a leading car-manufacturing company. Recently a conflict has started between the manufacturing and engineering teams of the company. The issue between the two is that the manufacturing team is blaming the engineers for designing faulty cars. On the other hand, the engineering team insists that their designs are one hundred percent foolproof, and the fault lies in manufacturing.

Your instructor will form the class into two teams, the manufacturing team and the engineering team. Try to resolve the conflict by using the conflict-handling steps you’ve discussed.




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