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Exercises

1: In the following scene, Ms. Jones (manager), Warren (employee), Kimberly (employee), and Laura (employee) are in Ms. Jones’ office.

Kimberly: (Intensely) I really think shooting for a 15 percent gain in accounts is the only way we’re going to be able to compete.

Warren: (Uncertain, somewhat reluctant) I don’t know. I think 15 percent is a bit high.

Kimberly (Domineering, a bit pushy) Warren, if we’re going to be a first-rate company, we have to set our goals high. (Looking at the other participants) Trust me, it’s the only way this company is going to move ahead.

Ms. Jones: (Direct, but politely) Laura, what do you think about a 15 percent gain? Do you think that’s realistic?

What type of language is Kimberly using, and why do you think she is using it?

What is Ms. Jones trying to accomplish with her statement?

Discuss the effect of using powerful language in a team communication. When might it be appropriate? When is it not?

2: Which of the following words is a characteristic of powerful language?
  1. Politeness

  2. Respect

  3. Accommodation

  4. Confidence




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