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Exercises

1: In the following scene, Joan (manager) is arguing with John (employee) in front of his cubicle.

Joan:(Stubbornly) I know that’s how you think the payment schedule should be laid out.

John:(Frustrated) What’s wrong with using this approach?

Joan: I know for a fact that my way works. It’s the way we have always handled payments.

John:(Shrugs) I don’t understand why we can’t try something new?

Joan: As long as I’m in charge, we’re going to do things my way.

Is Joan’s behavior appropriate for achieve consensus?

How do you think Joan should modify her behavior?

2: People with open minds might seem overwhelmed, tense, or angry when confronted with opinions with which they do not agree. True or False?




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