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Part VIII: Consensus > Unit summary: Consensus

Chapter 31. Unit summary: Consensus

Topic A In this unit, you learned about the prerequisites to and steps of the consensus process. You learned that in order to use consensus, a team must first understand the process, create rules of conduct, determine a purpose, and commit to the team. You learned that to achieve consensus, the team must state and clarify options, express and resolve concerns, choose the best alternative, and then evaluate personal agendas. You also learned about the process for reaching consensus, as well as how to manage conflict.
Topic B Then you learned about the misconceptions and challenges in the consensus process. You learned that some people mistakenly believe that consensus requires too much time, that it must always be used, or that it demands conformity. You saw that reaching true consensus, determining a pace, and ensuring team participation are some of the primary challenges in the consensus process. You learned that competitive and inflexible attitudes can be detrimental to the process, and that detrimental behavior often points to underlying causes. Finally, you learned to avoid some of the pitfalls of the process.



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