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Part V: Conflict > Unit summary: Conflict

Chapter 20. Unit summary: Conflict

Topic A In this unit, you learned about the symptoms of conflict, such as indifference, negative attitude, and groupthink. You also learned about the causes of conflict, and that conflict is necessary because it enables a team to explore new and innovative ideas to solve a problem.
Topic B Next, you learned that there are three basic types of conflict, content, task process, and interpersonal. You learned that conflict can arise because of limited resources, diverse backgrounds, or differing expectations, approaches, or perceptions. You also learned about the factors that determine whether conflict is beneficial or detrimental to a team.
Topic C Finally, you learned about the types of power, including charismatic, expert, avoidance, referent, legitimate, and punishment and reward. In addition, you also learned how these types of power can have beneficial or detrimental effects on teams.



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