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Chapter 23. Conflict resolution styles > Monitoring your behavior

Monitoring your behavior

To discover how you react to conflict, you need to monitor your behavior when you experience conflict while participating in a group. There are several steps you can take to monitor your behavior:

  • Check your physical state. Notice any physical characteristics you experience, such as increased heart rate, sweaty palms, flushed face, or tensed muscles.

  • Check your psychological state. Notice how you feel and whether you feel in control of your actions.

  • Listen to yourself. It’s important to listen closely to what you say when you are engaged in a heated argument. Often, people do not listen to what they say when they are feeling highly stressed.

  • Watch others. As you communicate, watch how your teammates react to you and ask yourself if you are communicating the message you want. Be sure the message is clear in your nonverbal communication, as well as verbal.


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