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Part III: Communicating in teams > Unit summary: Communicating in teams

Chapter 12. Unit summary: Communicating in teams

Topic A In this unit, you learned about the importance of team communication for a team to be effective. You learned that norms represent members’ ideas about appropriate and inappropriate behavior, and that roles are the norms pertaining to particular members. You also learned that team communication can be misinterpreted due to lack of clarity.
Topic B Next, you learned about the elements of team communication, verbal communication, nonverbal communication, and active listening. In addition, you also learned that the levels of verbal communication—purpose, process, and attitude—determine how teams function. Then, you learned about the denotative and connotative meanings of words, and discussed semantics, the study of how meanings are formed in language.
Topic C Then you learned about supportive and effective team communication. You also learned that supportive communication describes feelings, focuses on the problem, is honest, is empathetic, and recognizes the views of others. Effective communication fosters a supportive team environment. Finally, you learned the TRUST acronym for characteristics of effective communication.



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