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Chapter 13. When Team Members Don't Make... > Termination—The Last Resort - Pg. 167

When Team Members Don't Make the Grade 167 · Check the company's policy manual or discuss any company rules that apply with the human resources department. · Relax before the meeting. Do whatever helps you clear your mind and calm your emotions. If you've done your job correctly, you've made every effort to help the team member succeed. The progressive discipline system has given the person several chances to change, so you don't have to feel guilty about the firing. Team Builder If an employee raises his or her voice, lower yours. Most people respond to a raised voice by raising their own. By responding in a soft voice, you disarm the other person. It has a calming effect. Spontaneous Termination Occasionally, termination without warning is permitted. These occasions are rare and usually limited to a few serious infractions that are clearly delineated in company policies. Serious offenses include drinking on the job, fighting, stealing, and insubordination. Because these charges aren't always easy to prove, be very careful before making the decision to fire someone without progressive dis-