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Chapter 18. Transforming a Work Group In... > Mold the Group Into a Team - Pg. 238

Transforming a Work Group Into a Team 238 f r i e n d l y ? The more "yes" answers, the better you are as a team player. Work on changing your behavior in the areas where you answered "no." Mold the Group Into a Team Team Builder Take these steps to keep alert to what's going on in your team: Keep your door open. MBWA:Manage by walking around. Get out of your office and into the area where your team works. Know each associate as a human being. Know about family, hobbies, interests, philosophy of life. Encourage team members to share ideas with you and the other associates. Once team members understand and are committed to their new roles and have overcome their resistance to the change, the team leader is ready to build this group of individuals into a collabo- rative team. Here's where the team leader's role as a coach comes into play. Compare this to a high school basketball team. The kids who are picked for the team were selected because they showed promise. Most probably they had been playing basketball in the school yard or the local "Y" and are more than competent players. But they're not a team. The coach's job is to take these youngsters and teach them how to play as a team. The team leader may have a highly competent group of workers. The job now is to mold them into an interactive, effective, cooperative unit. Explain New Expectations Do members know what is expected of them? Are they aware of the changes in the way they behave and perform? Dealing with these matters is a priority job for the team leader. Following are some ways this can be accomplished: