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The Barriers to Team Success 17 Rebuilding trust is not easy. If the lack of trust is among team members, the team leader can step in to alleviate the problem. However, if the team leader has lost the trust of the team members, it will take extraordinary effort to reestablish a trusting relationship. Some suggestions on dealing with this problem will be found in Chapters 10 and 11. "My teammates don't pull their loads." Sandra was mad. Once again the team was behind schedule and that meant she would have to work overtime. And whose fault was that? Not hers. She knocked herself out to get work done on time, but some of her teammates, like Carl and Tricia, just plodded along. When she complained to Rita, the team leader, she was told that they were doing the best they could. This is not an unusual situation. True, some people work faster than others, some are more thorough than others, some are more creative than others. It's human nature for the Sandras of this world to resent the Carls and Tricias who, in their opinions, are not contributing as much to the team effort as they are. This is exacerbated when the Sandras have to make up for these deficiencies by doing extra work. No team can succeed unless every member does his or her share. The team leader cannot accept the excuse that Carl and Tricia are doing their best. She has to identify the reasons for their poorer performance and take steps to correct it. Perhaps they need additional training; perhaps they have personal problems that are impeding their performance. How to get the entire team working at optimum capacity is discussed in Chapters 8, 12, and 13. "I'm not paid to make decisions." Employees who have been accustomed to working in traditional settings have been conditioned to