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Part: 6 Special Teams for Special Purposes > Glossary of Team Terms - Pg. 358

Glossary of Team Terms 358 associates See team members or associates. behavioral expectations Define how team members are to go about working together and relate to things like commu- nicating, problem solving, providing timely support and resources, and resolving disagreements. bona fide occupational qualification (BFOQ) A specific qualification that limits a job to only men or only women. The only undisputed BFOQs are a wet nurse (for a woman) and a sperm donor (for a man). brainstorming A technique for generating ideas in which participants are encouraged to voice any idea, no matter how "dumb" or useless it may be. By allowing participants to think freely and express ideas without fear of criticism, they can stretch their minds and make suggestions that may seem worthless but that may trigger an idea that has value in the mind of another participant. C-teams Top management teams. They are called C-Teams because they are composed of the CEO (chief executive officer), COO (chief operating officer), CFO (chief financial officer), CIO (chief information officer), CMO (chief marketing officer), and others whose acronymic titles begin with C. cadet corps A select group of men and women chosen (usually right from college) to undergo intensive training in management. channels The path information takes through the organization. To get information, you go to your boss who goes to the other department's supervisor, who goes to the person with the information, gets it, and conveys it back to you through the same channels. By the time you get the infor- mation it may have been distorted by a variety of interpretations. collaboration The act of working together by sharing information, ideas, and actions. collaborative evaluation A team member evaluates his or her own performance, and the team leader also evaluates it. The final report results from a collaborative discussion between the team leader and the team member. collegiality The working together of two or more people as colleagues, each considered equal to the other. comfort zone The place in which we feel most at ease when doing a physical or mental exercise. Our muscles, nerves, brain, and senses are conditioned to being used this way and resist change from it. communication Takes place when persons or groups exchange information, ideas, and concepts. consensus Does not mean unanimous agreement. Consensus results when, after the expression of the problem by the team, compromises are made. Everybody may not agree on every detail, but members believe it to be a sound decision that they willingly support. constructive discontent When one makes a practice of studying a job and asking, "Can it be performed with less effort?" "Can it be done at lower cost?" "Can it be improved in any way?" he is practicing constructive discontent. control points Places in a project at which you stop, examine the work that has been completed, and, if errors have been made, correct them.