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Chapter 5. Say It Right—Write It Right > Writing Reports That Hit the Mark - Pg. 59

Say It Right--Write It Right 59 The Least You Need to Know · Whether your audience is just your own team or a large group, choose words that your listeners or readers will easily understand. · In oral communication it's not just what you say but how you say it that determines how your message is received. · Watch your grammar! Watch your spelling! Your writing style reflects your intelligence, personality, and authority. · Talk to your reader. Relax. Write it as you would say it. · Give as much attention to writing e-mail as you do to standard letters. · Before writing reports, get all the facts, analyze the situation, and understand what the person(s) who requested the information really wants and how he or she wants it presented.