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Chapter 11. Maintaining Harmony Within t... > When Team Members Can't Get Along - Pg. 125

Maintaining Harmony Within the Team 5. 125 Notify the two parties of your decision.Make sure that they fully understand it. If necessary, "sell" it to them so that they will agree and be committed to implementing it. In explaining why you made a decision, treat your associates as adults. It's childish to say, "I'm the boss, and this is what I've decided." Let team members know the reason behind decisions, and clarify misunderstandings before implementing a decision. When Team Members Can't Get Along Sometimes the conflicts are not just disagreements about the work, but deep-seated personal an- tagonisms. If such situations are not addressed, it will affect not only the work of the antagonists, but the morale of the entire team as well. Team leaders must step in and resolve them. They Hate Each Other If two people on the team dislike each other so much that it affects their work, the leader has to do something about it. First find out why the two people dislike each other. This type of animosity often stems from a past bitter conflict. In the rough-and-tumble competition for advancement in many organizations, some people stab others in the back to gain an advantage. It's unlikely that these members will ever be able to work together in harmony because a deep-seated antagonism taints their every contact with each other. If at all possible, transfer one or both parties to other departments in which they'll have little contact with each other. However, that option isn't always feasible because there may not be any other departments in which they can use their skills. You as the team leader have to take steps to over- come this situation.