Share this Page URL

Chapter 11. Maintaining Harmony Within t... > Preventing Grievances - Pg. 133

Maintaining Harmony Within the Team 133 After several conversations, he finally tells you about a family problem, and you suggest that he contact the company's EAP. Even though you've made the referral and the employee has followed through, don't expect progress reports. From now on, the matter is handled confidentially. Your feedback comes from seeing improvement in the employee's work as the counseling helps with the problem. EAPs aren't new. They began in the 1940s as alcohol rehabilitation programs companies had to protect their large investment in skilled employees. The success of these programs led to their expansion to their present day function of dealing with a variety of personal problems. Employee assistance programs are expensive to maintain, but organizations that have used them for several years report that they pay off. EAPs salvage skilled and experienced workers who, with- out help, may leave a company. The Least You Need to Know · The team leader is the key person in creating the type of environment that is conducive to a harmonious atmosphere. · To ensure that harmony is maintained within the team, all members must be willing to work out their dif- ferences amicably. · Resolve disputes between members as soon as they arise. · Mediation is preferred to arbitration because it's more likely to result in a win-win compromise. · If two members of the team dislike each other, try to find out the reason. Work with them to overcome the problem. · Counseling is a means of helping troubled associates overcome barriers to good performance. · If no grievances are called to management's attention, it may mean that there is no mechanism in place to do so.