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Chapter 23. Honing the Team Members' Ski... > Training Tools and Techniques - Pg. 305

Honing the Team Members' Skills 305 · Change the members' perspective. If they think of it as a waste of time and money, suggest they think of the training as an investment in themselves--a valuable asset that will not just improve their value to the team, but will enrich their lives. · Meet with the member after each session and discuss what he or she learned and how it can be applied on the job. · When they have completed the training, congratulate them in front of the entire team. Let every member know how proud you are of their accomplishment. Companies should require all employees to take some form of training every year. If this is a stand- ard practice and the programs taken in past years were interesting and productive, there will be little resistance by team members to enrolling in new programs. Training Tools and Techniques Training cannot be a haphazard process. To be effective, it must be planned and systematized. There are many techniques used by trainers. Although some training is done by sending the member to a class or seminar outside the company, most team leaders train their members on the job; that is, they work with them as individuals. In addition, team leaders may conduct training meetings to teach the entire team a new procedure. On-the-Job Training Team Terms