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Chapter 16. Different Strokes for Differ... > Individual vs. Team Motivation - Pg. 196

Different Strokes for Different Folks 196 Psychologists refer to MOs as patterns of behavior. Being aware of these patterns helps you un- derstand people and enables you to work with them more effectively. By observing and listening, you can learn a great deal about your team members. Listen when they speak to you: Listen to what they say, and listen to what they don't say. Listen when they speak to others. Eavesdropping may not be polite, but you can learn a great deal. Observe how your team members do their work and how they act and react. It doesn't take long to identify their likes and dislikes, their quirks and eccentricities. By listening, you can learn about the things that are important to each of them and the "hot buttons" that can turn them on or off. By observing and listening, you might realize that Claudia is a creative person. If you want to excite her about her role in an assignment, you can do so by appealing to her creativity. You notice that Mike is slow when he's learning new things but that, after he learns them, he works quickly and accurately. To enable Mike to do his best, you know that you'll need patience. Answer these questions about your team members honestly. Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No No No 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Do they know what you expect of them in their work? Do you provide them with the materials and equipment they need to do their work well? Do you give them recognition and praise for good work on a regular basis? Do the members relate well to each other? Do you take a personal interest in each member? Do you provide resources for member's personal development? Do you elicit and seriously consider members' opinions? Do your members consider their work important to the organization? Are your members committed to performing quality work? Do you counsel regularly with members about their progress?