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Chapter 4. Communication: The Lifeblood ... > You Think You're Communicating—But A... - Pg. 43

Communication: The Lifeblood of Team Success Yes Yes Yes Yes Yes Yes No No No No No No 5. 6. 7. 8. 9. 10. Do you hear only what you want to hear and block out everything else? Do you show impatience with speaker? Do you spend more time talking than listening? Does your mind wander during the discussion? Do you think about your rebuttal or responses while the other person is speaking? 43 Do you ignore nonverbal signals from the speaker that will tell you the speaker wants you to respond? If you answered "yes" to any of these questions, you should concentrate on improving your listening skills. You Think You're Communicating--But Are You? Some of the major statics that impede communication are psychological, not physical. You may have perfect articulation and choose your words wisely, but the static develops in intangible areas: assumptions, attitudes, and the emotional baggage each of us has. Check Out Your Assumptions You've seen this situation repeatedly. You have a pretty good idea about what causes a particular problem and how to solve it. In discussing it with others, you assume that they know as much about it as you do, so what you say is based on the assumption that they have know-how that they don't have. The result is that you don't give them adequate information. Static! What's Your Attitude?