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Chapter 4. Communication: The Lifeblood ... > You Think You're Communicating—But A... - Pg. 46

Communication: The Lifeblood of Team Success 46 The sender sends information to the receiver. The receiver responds. Reaction to the message is immediately fed back to the sender, who makes appropriate corrections and adjustments. The message is revised and a new message is sent. The sender continues to get feedback until there is assurance that the communication is clearly completed. A better approach is to be more specific. Ask, "So that we both understand what you are going to do, let's go over it again," or, "Tell me how you view this." Another approach is to ask questions about the key points, to ensure that they are fully understood. The Least You Need to Know · Establish an interactive work environment by creative office layout and an atmosphere of open communi- cation. · Whether you're presenting your ideas to a group or to just one person, prepare what you're going to say before you say it. · Speak clearly and distinctly so that you'll be easily understood. Speak with enthusiasm so that your audi- ence doesn't fall asleep. · Listen! Train your mind to listen actively and empathetically. Put yourself in the other person's shoes. · Communication can be distorted by preconceptions, biases, and the emotional state of the participants. Be aware of these factors and be prepared to deal with them. · Open up the channels of communication so that they can be bypassed for routine matters.