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Chapter 4. Communication: The Lifeblood ... > Listening: More Than Just Hearing - Pg. 41

Communication: The Lifeblood of Team Success 41 This is human nature. You must anticipate that it will happen, and you must be alert and take steps to overcome it so that you can learn to truly listen. Picking Up the Pieces Now suppose that your mind was wandering and that you didn't hear what the other person said. It's embarrassing to admit that you weren't listening, so you fake it. You pick up on the last few words you heard and comment on them. Sometimes you get back on track, but often you may have missed the real gist of the discussion. Team Terms An active listener not only pays close attention to what the other party says, but asks questions, makes com- ments, and reacts verbally and nonverbally to what is said. When you haven't been listening, you don't have to admit, "I'm sorry, I was daydreaming." One way to get back on track is to ask a question or make a comment about the last item you did hear: "Can we go back a minute to such-and-such?"