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Chapter 13. Assertiveness > Chapter Questions

Chapter Questions

1:How does assertiveness differ from passivity and aggression?
2:What is passive-aggression?
3:What benefits are possible as a result of assertive behavior?
4:Identify the four steps for assertive communication. Why is Step Three optional?
5:Explain empathic assertion.
6:Why is your nonverbal behavior so important when you are delivering an assertive response?
7:What are three important nonverbal aspects of assertiveness?
8:At what point in a meeting should you express your opinion in order to maximize the impact of your input?


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