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Chapter 13. Assertiveness > What You Will Learn in this Chapter

What You Will Learn in this Chapter

  • To define what constitutes assertiveness.

  • To distinguish between passivity, aggressiveness, and passive-aggressiveness.

  • To explain the consequences of passivity and aggression.

  • To list the benefits you can accrue by being assertive in your personal and occupational spheres.

  • To describe how assertiveness relates to stress reduction.

  • To explain why many people fail to behave assertively.

  • To practice using the four-step framework for assertiveness at work or in your personal life.

  • To practice refining this framework by using empathic assertion or escalating assertion.

  • To elucidate the role of congruent nonverbal behavior in bolstering the assertive response.

  • To explain how the use of timing and tact facilitate being persuasive.

For many people the main source of workplace stress is not the work or workload itself, but strained relationships with co-workers, supervisors, subordinates, bosses, or customers. The hardest tasks we face are often about giving or receiving negative feedback. Learning to be appropriately assertive goes a long way toward easing such situations and significantly decreasing your stress level.


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