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Chapter 3. Home Stage Tasks > Home Setting Standards and Expectations

Home Setting Standards and Expectations

If you want to avoid wasted time, effort, and disappointment, create standards and expectations for your results. These define who will do the specific activities needed to achieve the goals, and what level of quality you are looking for in your result. What is your measurement of success or failure? What is excellent, acceptable, and unacceptable? A common complaint of employees is that they simply don’t know what’s expected. Without clearly defined expectations, people are left guessing; and often, they guess wrong.

Standards are levels of requirement that measure quantitative or qualitative values. They “set the bar” for organizational practices, and they establish the criteria for measuring tangibles, intangibles, levels of service, and quality. They also relate to softer issues such as values, ethics, culture, and philosophies. Setting standards requires a search for the best internal or external practices and using them as a measurement stick for others to follow and improve on. The best time to develop standards and measures is when a goal or project is first approved.


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