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The Medium

The medium is the packaging of communication. It provides the richest area for refined listeners, for it is here that you often get the most valuable information. The external package of a message often has more impact than the message itself. In other words, how you are told something is as important as the message itself.

Refined Listening

Bookstores are filled with books on body language. Most of them indicate that a clenched jaw signifies anger, crossing the arms is supposed to convey disinterest or boredom, and blushing means embarrassment. The danger in interpreting these signals is generalizing too much. A clenched jaw may not always mean anger. It may indicate stress or a jaw condition. Blushing may not indicate embarrassment. It may signal frustration or anger.


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