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Chapter 9. The Formula for Success > Learning How Best to Apply Influence Skill...

Learning How Best to Apply Influence Skills

The formula above is the foundation of more than just influence. These human skills—flexibility and attentiveness—and their application have their basis in the science of cybernetics. Cybernetics is the comparative study of natural systems and systems of mechanical control in order to better understand control and communication in both systems.

In this way, the goals of influence and cybernetics are analogous.


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