• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Chapter 15. Universals

Another category of imprecise statements you may hear are universals, statements that declare that something is absolutely true or false. The way you can tell when people are using a universal is when they use the words always, never, all, or none. This indicates a black-or-white mode of thinking that often leads to hasty generalizations. In order to practice precision, you can ask simple block-busting questions, such as “How do you know all _____ are lazy?” or simply “All?” Such questions challenge the notion that what is claimed is always and forever true. You might also ask, “Can you think of a time when this was not the case?” thereby challenging the other person to question his or her own absolute thinking.

If people took the time to ask a few simple clarifying questions, they would be equipped to be powerful listeners and better influencers.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint