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Playing it by Ear

Even though the conditions necessitating good influence skills are likely to emerge in today’s business world, in which major structural change is rapidly taking place, you shouldn’t eliminate the old management skills from your repertoire. There are clearly certain circumstances that require influence and others that require traditional management.

However, methods must change when decisions require support and participation from others who are outside your sphere of authority; the right method is determined by the situation itself.


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