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Chapter 7. New Influence Structures > Caught in the Middle

Caught in the Middle

If you’re in the middle of an organization you’re caught between those above you, whom you are supposed to serve, and those below you, whom you must manage. In both cases, you must use influence to get the results you want, even though you may not have the organizationally sanctioned power or authority to do so.

So, as a manager or worker, the demands on you are considerable:


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