While reading this book, you will learn how people process information, how you can refine your listening skills and attentiveness, how others make decisions, and how you can develop rapport with anyone. Influence is a very powerful communication tool that can be used to move other people to your position or point of view. It is often confused with power or manipulation, but it is defined as the ability to affect others - seen only in its effect - without exertion of force.Influence is a positive process that involves listening more attentively and understanding others, as well as establishing rapport.

Coverage includes—

  • To explain how to recognize and use influence styles

  • To explain the place of influence in today's organizations

  • To show how to overcome resistance

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