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Review questions

1: What steps can a group take to determine that a decision is successful?
  1. Determine standards.

  2. Solicit feedback.

  3. Compare results to historical data.

  4. Measure results.

  5. Create an affinity diagram.

2: What are the steps for creating an affinity diagram?
3: What are the techniques that a group leader can use to encourage constructive conflict?
  1. Respect opinions.

  2. Exclude barriers.

  3. Examine options.

  4. Be specific.

  5. Be autonomous.

  6. Examine outcomes.

4: Which of the following actions can a group take to overcome groupthink?
  1. Encourage dissenters.

  2. Encourage silent thinking.

  3. Avoid taking sides.

  4. Discourage outlandish ideas.

  5. Support divergent thinking.

  6. Discourage alliances.




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