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Exercises

1: Icon International has a customer service center in Graytown. The post of a customer service representative is vacant in the company. You are a member of the recruitment team. You need to select the best person for the job.

Three students form the recruitment team and two students pose as candidates for the post. The recruitment team will interview both candidates for the vacant post.

The remaining students should observe the interviews closely and decide on which candidate to select. Share your answer and the technique you used to make the final choice.

2: Think of an experience from your life when you had to make an important decision. What tools did you rely on while making the decision? Was the decision appropriate?
3: Differentiate between the threshold rule and the ranking rule.
4: Select a leader for your class and write the person’s name on a slip of paper. Then, give the paper to your instructor.

Your selection can be based on intuition, as well as on factors, such as who has been most interactive during the class or who has volunteered to provide examples in the class. After everyone has handed in a choice, the instructor will reveal who received the majority of votes.




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