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Exercises

1: Conflicts promote the best decisions in a group setting. Debate.
2: How will you make sure that your team demonstrates respect for different opinions and ideas?
  1. Remind them, when necessary, to open their minds and close their mouths.

  2. Closely monitor the discussion that takes place and stop arguments before they start.

  3. Act as an arbiter when differences in opinion occur.

  4. Encourage them to make an effort to understand the feelings, ideas, and backgrounds of others.

3: _______ conflict is personal and should not be permitted in a group setting.
4: Think of situations in which a conflict can prove beneficial to an organization and give reasons why you think so.
5: The main purpose of a leader is to resolve group conflicts. Comment
6: Form a group of five students to enact the following scenario. You’re working in a busy restaurant, and customers have been taking dishes and cutlery with them when they leave. A financial report shows an overhead expense of 32 percent, partly due to the tableware inventory shrinkage. Your manager calls a meeting to discuss this issue. All the team members should participate in the discussion and try to contribute innovative ideas.

How did the meeting progress?

Did the team reach consensus?

Discuss the various factors that influence the stand taken by each team member.




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