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Exercises

1: Icon International is preparing for ISO 9000 certification. The management wants everyone to be aware of the various quality policies.

You are a member of the panel that is assigned the job of creating employee awareness. Based on the above information, discuss and develop a wide range of high-quality options by applying different techniques.

2: In the following scenario, Brandon and Cathy, coworkers in Icon International’s electronic division are meeting in Cathy’s office.

Brandon: Do you have any suggestions of people who have the time and dedication to work on the Kobbeman project?

Cathy: Whom do you have so far?

Brandon: Jonathon and Natalie will be on the team for sure. I really wanted to use Bryan, but he’s booked with other projects.

Cathy: You should see if Alisa has time.

Brandon: Are you sure? She doesn’t have any experience with this type of coding, does she?

Cathy: I don’t think so. But you, Jonathon, and Natalie have all the expertise you need. Alisa is a great project manager, and that skill would really help round out your team.

Which technique does Brandon use to increase his options?




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