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3. Selling with PayPal > 21. Refund a Payment

Refund a Payment

Return payments to your customers without doubling up PayPal’s fees.

No one likes to have to return a payment; the fact that keeping money is better for business isn’t rocket science. Sometimes, however, refunds are unavoidable: a buyer might need to cancel an order, a seller can run low on inventory, or a purchased item might not work out as planned. Fortunately, PayPal makes refunding payments easy.

PayPal also allows you to make partial refunds. This can be handy when a dispute with your buyer is just about the item’s price. If a buyer believes the condition of a used item is not as good as expected, you might offer to refund 20% of the purchase price as compensation. Your buyer will have the option to accept or decline your refund offer.


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