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2. Making Payments > 16. Dispute Merchandise Payments

Dispute Merchandise Payments

Know your rights! Use PayPal’s Buyer Protection policy to get your money back in the event that a seller has defrauded you.

Let’s say you just found an unbelievable deal for a plasma screen TV on eBay and you pay for it with PayPal. But it’s been two weeks and still no TV has been delivered, and the seller doesn’t respond to any of your emails.

Or you buy a high-end coffee grinder from eBay, pay with PayPal, and it’s shipped to you quickly. But when you plug it in, nothing happens. In fact, upon closer inspection, there is nothing inside the grinder at all: it’s just a shell with no parts. You get ahold of the seller, but he is uncooperative.

Fortunately, PayPal can help resolve merchandise disputes. The key is to understand the delicate processes and etiquette involved so that your dispute can be handled quickly and painlessly.


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