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Chapter 13. The reality > Decision making (confirm)

Decision making (confirm)

  • Head: At the Confirm stage, you will be required to make critical decisions. Has the change been effective, does it need any future work, can the client be billed? Although most individuals will try to take a rational decision, the reality is that most decisions are bounded by a self-imposed framework. This limiting process can be driven by a number of factors. Time and money problems can make it difficult to ensure that all of the necessary information has been gathered; surface and shadow bias will influence people's ability to see any situation from a clear vantage point; people often make decisions based upon heuristic, or rule of thumb, models; finally, decision making by groups can lead to a form of self-delusion where the team loses a sense of reality. You should make sure that you are sensitive to these types of problem. Raise your cognitive awareness of the thinking process and catch the problems before they influence your decision.

  • Heart: Emotions can affect the decision-making process in two key areas. First, the feeling you have about a topic will influence your decision. No matter how much you try to eliminate personal bias and filtration, some degree of prejudice is likely to creep through. To minimize this you should always try to take key decisions in partnership with another person just as someone to bounce your thoughts off before setting them to paper. The second area where emotions will influence the process is in a group situation. If a team decision is called for, there is every chance that the final outcome will be strongly influenced by the positive or negative feelings that the team members have for each other. If this does occur, then the use of a professional facilitator can help to tease out some of the emotional blockages which affect decision making.

  • Hands: At this stage, it is important to ensure that decision making is shared as widely as possible. If you are still making decisions in isolation, then the level of dependency is probably too high. If problems are to be raised and corrective action taken, the client and consumer must be involved.


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