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Chapter 7. Stage two: Clarify > System construction

System construction

Whether you are trying to implement a culture change programme, build a new marketing strategy, or implement a financial management system, you must be able to develop a real feel for the system under consideration. You must be able to predict with a fair degree of accuracy how the system will react to changes. Will it take the hedgehog approach and curl up into a ball at the first sign of danger? or does it become like a Labrador dog and actively welcome strangers?

In the same way that an architect will diagnose and map the stresses and strains that hold a building together before knocking down a wall. You must be intimately aware of the corresponding factors that bind an organization and allow it to be effective. Taking this analogy, you might consider the client organization in terms of its structure: what holds it together?; where are the stresses in the system?; and what prevents it from collapsing at the first sign of subsidence? In using this analogy, it can help to ask questions around the following areas:


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