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Chapter 11. Stage six: Continue > Knowledge management

Knowledge management

Once you have ensured that any necessary tacit, explicit and relational knowledge has been passed to the client or consumers, the question is: how does this knowledge get transferred to the rest of the organization? The first step is to map and understand the organization's knowledge infrastructure so that you appreciate how any knowledge created as part of the consultancy change can be embodied into a tangible asset.

The creation of intellectual capital is based on the successful discovery of knowledge and its embodiment into an organization's systems, processes and products. This process of embodiment is widely discussed, analyzed and pronounced upon but there is little agreement (and is unlikely to ever be) on its delivery. Fig. 11.3 offers a simple but effective knowledge management model.


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