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Re-engage

So, the change is nearly over and you have to carefully manage the closing stage. There will be four options:

  • Re-engage and modify: The review process has identified where certain parts of the change programme have either failed to change or have reverted to type. As such you have been asked to revisit parts of the change cycle to fix or embed the problem areas.

  • Re-frame and extend: In some cases the world will have moved on and certain aspects of the change may need to be augmented or modified to fit the new environment. For example, the original contract to install a new computer system might have specified a particular type of network connection but by the time the system is delivered a new specification has been released. The danger is in simply tacking on a modification at the end. If the variation has any significance, there will always be some benefit in making a quick mental loop through the earlier stages of the Seven Cs model just to confirm that the enhancement is delivered without any problems.

  • Close and exit: With this the outcome is delivered, contract closed and the primary goal must be to leave the client with a feel-good factor. So long as your client has positive memories about the relationship and the contract then there is a greater chance that you might be invited in the next time the client has a problem.

  • Close and new engagement: One of the nicest outcomes is the closure of a successful project followed immediately by a further contract. The gains from this situation are many: the client is known, the stakeholders are understood and barring any radical changes in the business or environment, all of the driving forces within the business are understood.


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