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Learning

At the conclusion of the outcome review, you still have a responsibility to help the client and the client's organization understand what they have learned from the change experience:

  • For the change that culminates in the presentation of a strategy report to the board, it is about closing the presentation with a summary of what the new knowledge will offer to the company.

  • In the case of a new IT system, it is a report that details the learning that has emerged from the hand-over process and what action the client can take to better prepare themselves for future upgrades.

  • With a culture change programme, it is a review workshop with the internal change facilitators to help them to reflect on what changes have happened in the culture and how they need to modify their style to support the transformation.


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